Merchandising Lead

• Must maintain a customer type/analysis understanding.
• Use customer understanding to better merchandise the store.
• Lead store improvements through merchandising.
• Be knowledgeable about all products and promotions and ensure the store is merchandised according to our marketing strategy.
• Communicate effectively and efficiently with team members about merchandising strategies.
• Upload + submit visual/inventory pictures in appropriate timeframe.
• Refresh mannequins, tables, shelves throughout the week.
• Communicate weekly with Store Manager about merchandising plans, goals, and ideas.

Marketing Lead

• Must develop monthly marketing plan for store.oIn charge of facilitating communication with vendors for outside pop upevent opportunities.
• Must have your store manager + marketing team approval before putting event on calendar.
• Ensures that the store has plenty of coupons/marketing materials to pass out each week.
• Assists in creating social content for store Instagram account. (Can only post on social when given permission by manager.)
• Assists in posting for store Instagram account each week.
• Networks + reaches out to the local community through outside marketing.
• Organizes community outreach list and keeps updated each month.
• Encourage co-workers to share ideas, network/market our store.
  

Customer Service Lead

• Must ensure all guest receive the Dress Up Experience.
• Assist in training fellow co-workers in customer service scenarios.
• Make oneself available to support other team members with customer concerns/questions.
• Can accept returns up to 45 days.oCan approve refund up to two items worth.
• Must be able to recognize the top guests and assist in training co-workers on who they are.
• In charge of contacting guests from Wishlist and ensuring the list stayscurrent.
• Collaborates productively and respectfully with team members to meetor exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Complies with all store policies and procedures to maintain a safe shopping/working environment.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
  

Inventory Processing Lead

• Must ensure all weekly inventory + any additional transfers are processed correctly before the start of open on Saturday each week.
• Ensures weekly releases are organized and labeled.
• Required to work on days of inventory arrival in order to process.oEnsure all discrepancies are thoroughly investigated and resolved correctly.
• Help develop a plan for inventory if inventory arrives at an abnormal time.
• Communicate to Store Manager when missing styles, or when store receives more than amount shown on transfer.
• Communicates to Store Manager if, or when, there is backstock + constantly restocks sales floor.
• In charge of correcting daily negative inventory report.
• In charge of marking down damage items and placing them on sales floor.
• Must be present for all inventory counts.